Terms of Service

These are our Terms and Conditions which apply when you buy any product offered on this website (www.skinsationskincare.com). Please read them carefully before ordering any of our products.

By using this website and our products, you do so at your own risk.


1. You – definition 
Where we refer to “You/you” below we mean everyone who visits our site and orders/buys any of our products.

2. Who can buy from our online store
You are not allowed to buy any products from this website if your main purpose is to use them to infringe our intellectual property or to deliberately cause us any harm or damage , e.g. by intentionally writing false reviews.

3. Changing our terms and conditions
We may change these terms and conditions at any time. Please check them from time to time for any updates.


4. Important disclaimers
While we believe that our products are beneficial in many ways, they are cosmetic in nature and are not intended to diagnose, prevent, treat or cure any medical condition and skin disorders or to be used as a substitute for medical advice.

 

Please consult your doctor or medical professional if you have or think you may have a medical or skin condition.

If we give you any advice this should only be treated as general guidance and not medical advice. You should consult your doctor or dermatologist before using these products. 

You are responsible for carefully reading the ingredients on the product label or leaflet to avoid the risk of allergic or other adverse reactions. Always do a patch test before use.

Wash a small area of skin inside your elbow (crook of your elbow), dry gently but thoroughly.

 

Apply a small amount of our product to the area and cover the area with a bandaid. Now it’s time to wait. You should ideally allow about 24 hours before removing the bandaid. However, if you experience any pain, burning or itching, you should remove the bandaid and wash the affected area right away.

(Please be aware that in some cases the skin sensitivity/allergy test can take longer in certain individuals).

 

If during this period you experience any irritation, redness, swelling or burning, it is likely you are allergic to an ingredient in this product and should not use it.

Results from the use of these products can and will vary  from person to person. If you experience any discomfort from this products please discontinue use. You are solely responsible for any harm or damage you may suffer If you fail to follow the usage instructions on the labels, our Disclaimer and on our website.

Testimonials are not indicative of actual results you may experience. 

5. Minor variations 
We will take reasonable care to ensure that representations and descriptions of our products appearing on this website are correct. However, there may be minor differences between the actual products and the way that they appear on this website. Also, the labelling or packaging of the products you receive may differ from the images of these which you see on the website.

6. Price and payment
The price for the products you order is as stated on the website at the time you send us your order.

You must pay in advance by one of the payment methods listed on the website. We are entitled not to send you the products until we have received full payment in cleared funds.

Delivery costs are charged extra at the rate shown on our website when you place your order. These will depend on your country of residence.

You are responsible for any customs or import duties which may be applied to your order by the relevant authorities. We have no control over these and it is your responsibility to pay for them.

We recommend that you check with your local customs office in advance.

Products are shipped from the US.


7. Delivery
We ship worldwide and offer a Worldwide Flat Rate of $10.00  excluding the US, where we offer free shipping.

We aim to ship your order within 2 working days. Since all products are freshly made – it may take longer.

We are not responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you have failed to supply us with adequate delivery instructions.

If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the products, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.

If the products can’t be delivered because e.g., you gave us the wrong delivery address, did not pay customs/import charges, did not contact the courier to arrange re-delivery after an unsuccessful delivery attempt and are sent back to us, it will be your responsibility to pay us the amount of any resulting courier or warehouse fees that we have to pay other people. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make.


8. Returns & Refund
These Products are Freshly Made just for You! For this reason as well as for Hygiene Reasons, we are unable to accept any Returns.



9. Your personal information - privacy policy applies
You acknowledge and agree that we may process your personal information in accordance with the terms of  privacy policy which is subject to change from time to time.

10. English law and courts
These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

11. Complaints
If you have any complaints, please send us an email to contact@skinsationskincare.com