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Privacy and cookies policy

What’s the point of this policy?
It tells you what to expect when we collect your personal information via our website. Please only use this website if you are completely happy with this policy.


Might the policy change?
Yes. Please check it whenever you visit this website. We will assume you agree to the new version of the policy if you continue to use this site.

 


What information is collected?

We receive, collect and store any information you enter on this website or provide in any other way such as:
- your name and contact details;
- details about your transactions on our website;
- information included in your photos or reviews which you provide for display on our website or which you include in messages sent via our website and/or communications with us;

- contact or other information which you give or allow us to use for newsletters or other marketing.

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Why do we collect such information?

We collect such Personal Information for the following purposes:

  • to send service messages, process payments and fulfil orders.

  • to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to automated usage data as well as to reviews and photos which you display on our service.
     

  • to use for newsletters or other marketing. We may contact you via email, telephone, text messages, and postal mail. You can unsubscribe from our emails at any time by clicking the link at the bottom of the emails we sent you. Or email us at contact@skinsationskincare.com if you no longer wish to receive any communication from us.

 

How long do we keep personal information?
Until your account is closed. You can close your account by sending us an email.

 

We may hold on to some of your information for longer (typically up to six years) if reasonably needed to deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions.

We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages.

 


To whom do we send or make available your personal information?
- To other people who supply us with a service, e.g. delivery / warehouse companies, website hosts, payment providers, and businesses which help us send communications or monitor our website and which provide us with e-commerce, online advertising, analytics and other IT services.

- To other users of our service, if you display personal information in a review or a photo which you post on our website. You can ask us to remove displayed information by emailing us at contact@skinsationskincare.com

- To regulators, the police and other law enforcement authorities to help deal with fraud and abuse.

- To insurers and professional advisers in connection with the insurance cover.

- To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale.

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How do we store, use, share and disclose our site visitors' personal information?

We use a secure platform to host our website that provides us with the online platform that allows us to sell our products and/or services to you. Your data may be stored through the platforms data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by that platform and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.




What about cookies?
We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others.

 

Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org. Our site’s functionality will be limited if you configure your browser to reject cookies.

The ecommerce platform we use places the following types of cookies:

Cookie Name                                                     Purpose                                                                  Cookie Type

XSRF-TOKEN                                    Used for security reasons                                                     Essential

Hs                                                       Used for security reasons                                                     Essential

svSession                                            Used in connection with user login                                     Essential

SSR-caching                                   Used to indicate the system from                                           Essential            

                                                        which the site was rendered                                                    

_wixCIDX                                       Used for system monitoring/debugging                                Essential

_wix_browser_sess                      Used for system monitoring/debugging                                  Essential

consent-policy                               Used for cookie banner parameters                                       Essential

smSession                                      Used to identify logged in site members                                Essential

TS*                                                 Used for security and anti-fraud reasons                             Essenital

bSession                                        Used for system effectiveness measurement                         Essential

fedops.logger.sessionId               Used for stability/effectiveness measurement                       Essential

wixLanguage                                 Used on multilingual websites to save user                        Functional

language preference

 

                                        
Companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your IP address and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):

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  • Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:

 

  • Google Analytics (“GA”). More:

    • general information about the types of cookies placed by Google including analytics

    • a technical explanation of GA cookies

    • Google’s use of its partners’ data including how to control information collected by Google

    • how to specifically opt out from GA cookies

    • Google’s privacy policy

 

 

  • Advertising cookies: These kinds of cookies are typically used to personalise ads on this or other sites based on your use of our site, to measure ad effectiveness (for example, how often you click on or view ads and whether you go on to buy something from the advertiser) and to stop you being shown the same ad repeatedly. These cookies are provided by:

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      Google (including Analytics Ad Features / AdSense / Doubleclick)

      • general information about the types of cookies placed by Google including advertising

      • how Google uses cookies and other technologies in advertising including how to opt out of advertising cookies (this explains how ad personalisation works)

      • Google’s use of its partners’ data including how to control information collected by Google

      • Google’s privacy policy

    • Facebook (including “Facebook Pixel”)

  • Social media cookies: These kinds of cookies are placed by social media companies when you use their features on another site, for example if you play embedded audio or video, click a Facebook “like” or sent a tweet. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise. 

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